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FAQs

1. How is Asiastyletravel.com different from other websites?
We specializes in cruise vacations. We only sell cruises – not airline tickets, hotels, and rental cars unless they are part of a cruise package. Discounted cruises are what we do. As a result, you will only find cruise information on our website. And it’s information that’s relevant to helping you plan your vacation.
Statistics show that the number 1 reason why people go to the Internet is for information. Our website is full of content that provides in-depth information about cruise lines, cruise ships, kids programs, weddings and honeymoons, first time cruising, etc… In some cases, we have more information about a cruise line than the cruise line’s own website!
Our agents are also highly trained cruise experts. If you have questions about something you see on our website, our members are prepared and eager to help you. Unlike some other travel companies, we do not outsource our customer service calls to other countries where labor is cheaper.
If you combine our outstanding cruise prices with this extraordinary focus on cruise planning information, you’ll find that Asia Style Travel is a company you can trust with your individual or group cruise reservation.

2. How do I know the price of a tour?
Please select to view details of the tour. In the "Check Rates" tab, fill your number of pax in your group (adults, children, infants), select the departure date then click on "Check Rates" button. The total price will be displayed for each accommodation of the tour.
Please read carefully for include and exclude services in the price.

3. What does Price include?
Almost our packages INCLUDE meals, entrance, sightseeing fees, guide... but EXCLUDE bank fee, transportation, fuel surcharge, New Year & Christmas surcharge... if any.
Please read carefully inclusion and exclusion services in the "Check Rate" tab of the tour before make a booking.
This information will also be listed in our confirmation email.
Important note:
- Price is in United State Dollar - USD.
- Price is based on Double Occupancy accommodation.
- Price does not include surcharge for bank fee and other surcharge if any (please read carefully at "Check Rate" tab - "Price Includes" & "Price Excludes" section).

4. How do I make a reservation?
After you chose a suitable cruise and know prices, click to "Book It" button to reserve one accommodation of the tour.
In the next step, please select the properly transfer service or extra services related to this tour. Click 'Continue' button to navigate to the final step.
At the final step, fill your necessary information to the detail information form. Please fill correct information, especially the email address and phone number so that we can contact with you to process the booking.
When you finish filling the information, click to "Submit" button to send the request to us.
An automatic email will send to your email address.
At the meantime, you are successful sending your request to us.

5. How can I make a payment for BestPrice Vietnam?
You can pay to Us by:
- Credit card (3.5% bank fee - Onepay system, Letter of Authorization, POS): we will send you the link for pay through One pay, or you can pay by through POS when we meet each other in Hanoi.
- Cash (no bank fee): to avoid bank fee, you can pay for us by cash (USD, AUD, EUR and VND). When you arrive in Hanoi, we will come to your hotel for meeting and payment.
Please note that payment by Cash only apply for trips that start from Hanoi and with an amount > 500 USD. For the amount less than 500 USD, please request us.
- Bank Transfer (all sides of bank fee paid by you): for the large amount of money (> 2000 USD ), you can pay for us through bank transfer to reduce bank fee. Please find our bank account detail at: Term & Conditional

6. How do I know my reservation is confirmed? After accepting to book the services, you have to pay the deposit for the services. Once we receive your deposit, we will reserve the services for you. Then, we will send you a confirmation email with the deposit invoice.
When you receive this email, your reservation will be confirmed.

7. How to make a cancellation? And will I be charged when I cancel my booking? When you want to cancel a booking, please send a cancellation request by writing an email or sending a fax to us. We do not accept a cancellation by phone. Please read carefully the cancellation policy of each program in the Check Rates tab. We note clearly about the time of cancellation and how much will be charged for your cancellation.

8. How long does it take from Hanoi to Halong Bay?
The distance from Hanoi to Halong Bay is about 170 KM.
Shuttle Bus takes you around 3.5 hours, included haft-hour for break time from Hanoi to Halong Bay.
If you go by private car, it take around 3 hours.

9. What time does Shuttle Bus pick up/drop off guests in Hanoi?
Depending on each cruise, the time may be different.
But normally, the Shuttle Bus will pick you up at your hotel in Hanoi Old Quarter around 8:00 to 8:30 AM and drop you off around 16:00 to 16:30 PM in Hanoi.

Halong Luxury Cruise
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